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Contact Centre satisfaction survey

Privacy policy

We are conducting a survey on customer satisfaction in order to inform and improve our service.

This survey is intended to be anonymous. Therefore, please do not include any personal information in free text boxes.

We (the SRA) will review responses periodically and remove any answers that include personal data.

Alchemer Privacy Policy

This two-minute survey will help us identify ways that we can improve our email service for you.

Your feedback is confidential and will be reported anonymously.

Please choose the option that best describes you.

*This question is required.

Please enter an 'other' value for this selection.

Overall, what did you think of the service you received from our Customer Services Adviser?

*This question is required.

Please briefly explain why you are very satisfied with the service you received.

Please briefly explain why you are satisfied with the service you received.

Please briefly explain how we could have improved our service.

Please explain why you were dissatisfied with our service and how we could improve it.

Please explain why you were very dissatisfied with our service and how we could improve it.

How much effort did it take you to resolve your query?

*This question is required.

On the scale of 1 to 10, 1 is very little effort, and 10 is a lot of effort.

Very little effort

A lot of effort

The email response did not resolve my query.

Before contacting us, did you use our website?

*This question is required.

What information were you looking for on our website?

Why did you contact us after using our website?

*This question is required.

Please enter an 'other' value for this selection.

Would you would like us to get in touch with you about your feedback or issue? *This question is required.If yes, you will be asked to provide your name and contact method.

Please provide your name and contact details

Name *This question is required.

Email address This question requires a valid email address.

Telephone number If you are based outside the UK, please provide the telephone area code This question requires a valid number format.

This question is required

I consent to having my response collected and stored.
View privacy policy *This question is required.